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Assessing patient satisfaction with day surgery at a metropolitan public hospital

Williams, Allison, Ching, Milly and Loader, Janine 2003, Assessing patient satisfaction with day surgery at a metropolitan public hospital, Australian journal of advanced nursing, vol. 21, no. 1, pp. 35-41.

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Title Assessing patient satisfaction with day surgery at a metropolitan public hospital
Author(s) Williams, Allison
Ching, Milly
Loader, Janine
Journal name Australian journal of advanced nursing
Volume number 21
Issue number 1
Start page 35
End page 41
Publisher Australian Nursing Federation
Place of publication South Melbourne, Vic.
Publication date 2003-09
ISSN 0813-0531
1447-4328
Keyword(s) day surgery
patient satisfaction
survey
nursing care
quality
Summary With the advances in health care technology, many surgical procedures are performed as day surgery cases. The provision of day surgery is considered to be a cost effective method of utilising resources, but it does challenge nurses to provide optimal patient care during the patient's short stay in hospital. Patient satisfaction is considered to be an important indicator of quality nursing care. This paper reports on an investigation aimed at assessing patient satisfaction with day surgery in an Australian metropolitan public hospital. One hundred and seven patients completed a recently developed survey assessing patient satisfaction with day surgery. The response rate was 41%. Waiting times, communication, pain management and discharge planning were major areas of patient dissatisfaction. Directions for improvement in day surgery services are discussed.
Notes Cover date Sept- Nov 2003
Language eng
Field of Research 111099 Nursing not elsewhere classified
Socio Economic Objective 970111
HERDC Research category C1 Refereed article in a scholarly journal
Persistent URL http://hdl.handle.net/10536/DRO/DU:30008589

Document type: Journal Article
Collection: School of Nursing and Midwifery
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