Openly accessible

To choose or not to choose: exploring Australians` views about internet banking

Williamson, Kirsty, Lichtenstein, Sharman, Sullivan, Jen and Schauder, Don 2006, To choose or not to choose: exploring Australians` views about internet banking, International journal of technology and human interaction, vol. 2, no. 4, pp. 17-33.

Attached Files
Name Description MIMEType Size Downloads
lichtenstein-tochoose-2006-1.pdf Published version application/pdf 1.31MB 20

Title To choose or not to choose: exploring Australians` views about internet banking
Author(s) Williamson, Kirsty
Lichtenstein, Sharman
Sullivan, Jen
Schauder, Don
Journal name International journal of technology and human interaction
Volume number 2
Issue number 4
Start page 17
End page 33
Publisher Idea Group Publishing
Place of publication Hershey, PA
Publication date 2006-10
ISSN 1548-3908
Keyword(s) age
banking
digital divide
gender
internet
innovation
Summary This paper explores Australian domestic customers' choices with regard to Internet banking, examining why it is taken up by some Australians and not others. The constructivist conceptual framework and the grounded nature of the method enabled in-depth exploration of key issues not undertaken before by the mainly positivist studies. The purposeful sample of 32 participants was selected to represent the major categories of people relevant to the research. Everett Rogers' famous analysis of 'diffusion of innovations' was one theoretical framework used to illuminate the findings; the other was digital divide factors in relation to banking choices. The findings include 1) that the major motivation for people to adopt Internet banking is convenience, closely linked to time savings and ease of accessibility, as well as confidence and skill in Internet use; and 2) that, at the time of the study, digital divide factors were playing an important part in banking choices.
Notes
Every reasonable effort has been made to ensure that permission has been obtained for items included in Deakin Research Online. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au

Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2006, Idea Group Inc.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009039

Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.

Versions
Version Filter Type
Access Statistics: 464 Abstract Views, 25 File Downloads  -  Detailed Statistics
Created: Mon, 13 Oct 2008, 15:49:20 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.