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The expression of suppression: loss and emotional labour in narratives of organisation change

Bryant, Melanie and Wolfram Cox, Julie 2006, The expression of suppression: loss and emotional labour in narratives of organisation change, Journal of management & organization, vol. 12, no. 2, pp. 116-130.

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Title The expression of suppression: loss and emotional labour in narratives of organisation change
Author(s) Bryant, Melanie
Wolfram Cox, Julie
Journal name Journal of management & organization
Volume number 12
Issue number 2
Start page 116
End page 130
Publisher eContent Management
Place of publication Maleny, Qld.
Publication date 2006-09
ISSN 1833-3672
1758-7247
Keyword(s) emotional labour
loss
organisational change
narratives
retrospection
Summary This paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: 'How do people talk about the need to "dull down" their emotions during situations of organisational change?' We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
Language eng
Field of Research 150305 Human Resources Management
HERDC Research category C1.1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2006, eContent Management Pty Ltd
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009097

Document type: Journal Article
Collection: School of Management and Marketing
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