International examples of large-scale systems-theory and practice IV: B2B e-commerce implementation in the Australian context

Chan, Caroline and Swatman, Paula 2003, International examples of large-scale systems-theory and practice IV: B2B e-commerce implementation in the Australian context, Communications of the association for information systems, vol. 11, pp. 394-412.


Title International examples of large-scale systems-theory and practice IV: B2B e-commerce implementation in the Australian context
Author(s) Chan, Caroline
Swatman, Paula
Journal name Communications of the association for information systems
Volume number 11
Start page 394
End page 412
Publisher Association for Information Systems
Place of publication Atlanta, Ga.
Publication date 2003
ISSN 1529-3181
Keyword(s) B2B e-commerce
EDI
implementation
internet
process
Summary Two of the most commonly used classifications in IS research are the factor approach and the process approach. While many studies of IS implementation are undertaken using a factor approach, little research so far examines the process of e-commerce implementation, especially in relation to the implementation of e-commerce in business-to-business (B2B) relationships. A holistic understanding of implementation which combines both the factor and process approaches using a case study method, is suggested as particularly suitable because of its ability to capture the reality of e-commerce implementation in an organisation's natural environment and in much greater detail than is possible using one of these approaches alone. In this paper, therefore, we endeavour to contribute to what we perceive as a gap in the body of theory surrounding the implementation process in the business-to-business e-commerce literature. We describe the findings of multiple case studies involving ten major Australian e-commerce initiators. In addition to confirming our earlier finding of the importance of non-technical factors for the success of the implementation process we also present, through our case studies, the various management and business issues associated with the success or failure of B2B e-commerce implementation.
Language eng
Field of Research 150399 Business and Management not elsewhere classified
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2003, Association for Information Systems
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009496

Document type: Journal Article
Collection: School of Information and Business Analytics
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