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Testing the design for Web-based electronic services acceptance model (E-SAM)

Sandhu, Kamaljeet and Corbitt, Brian 2003, Testing the design for Web-based electronic services acceptance model (E-SAM), in 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments, We-B Centre, Edith Cowan University, Joondalup, W.A., pp. 1-10.

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Title Testing the design for Web-based electronic services acceptance model (E-SAM)
Author(s) Sandhu, Kamaljeet
Corbitt, Brian
Conference name Australasian Conference on Information Systems (14th : 2003 : Perth, W.A.)
Conference location Perth, W.A.
Conference dates 26-28 Nov. 2003
Title of proceedings 14th Australasian Conference on Information Systems 2003, Perth, Western Australia, 26-28 November, 2003 : delivering IT and e-business value in networked environments
Editor(s) Lethbridge, Nick
Publication date 2003
Start page 1
End page 10
Publisher We-B Centre, Edith Cowan University
Place of publication Joondalup, W.A.
Summary This paper reports on the design and testing of a model, which evaluates the relationship components of a Web-based EServices Acceptance Model (E-SAM). The paper proposes that user experience, user motivation, perceived usefulness, perceived ease of use that may determine user acceptance of web-based eServices. The model is tested in a university environment where students and staff use services that have moved from an old paper-based to Web-based eService system. The results of data analysis highlight that user experience is strongly related to perceived ease of use; and perceived usefulness to user motivation in user acceptance of Web-based eServices. The strength of these relationships and the lack of strong relationships between other components suggest that the model's application to eServices is able to highlight the complexity of the eService process and the need for researchers to seek additional components in studying technology acceptance on the World Wide Web.
ISBN 0729805441
9780729805445
Language eng
Field of Research 080606 Global Information Systems
Socio Economic Objective 899999 Information and Communication Services not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2003, [Sandhu, K., and Corbitt, B]
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009581

Document type: Conference Paper
Collection: School of Information Systems
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