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Minimising risks in IT outsourcing: choosing target services

Rouse, Anne and Corbitt, Brian 2003, Minimising risks in IT outsourcing: choosing target services, in PACIS 2003 : Proceedings of the Seventh Pacific Asia Conference on Information Systems, University of South Australia, Adelaide, S. Aust., pp. 927-940.

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Title Minimising risks in IT outsourcing: choosing target services
Author(s) Rouse, Anne
Corbitt, Brian
Conference name Pacific Asia Conference on Information Systems (7th : 2003 : Adelaide, S.A.)
Conference location Adelaide, South Australia
Conference dates 11 July 2003
Title of proceedings PACIS 2003 : Proceedings of the Seventh Pacific Asia Conference on Information Systems
Publication date 2003
Start page 927
End page 940
Publisher University of South Australia
Place of publication Adelaide, S. Aust.
Keyword(s) outsourcing
risk
decision framework
selective outsourcing
Summary This paper provides a risk-based framework for deciding on which IT services to outsource and which to keep in-house. This framework considers the probabilities both of negative outcomes, and of failing to achieve positive outcomes. The authors examine the major components of outsourcing risk and their drivers, and from this derive a series of questions decision-makers can ask when deciding what sourcing options to adopt for different services. The framework was developed on the basis of five years of qualitative and quantitative research into the experiences of organizations involved in outsourcing IT.
ISBN 0868039942
9780868039947
Language eng
Field of Research 080609 Information Systems Management
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009605

Document type: Conference Paper
Collection: Deakin Graduate School of Business
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