The reality of quality systems software : working for the machine, or smart people around the machine?

Seen, Megan, Beaumont, Nick, Mingins, Christine and Rouse, Anne 2004, The reality of quality systems software : working for the machine, or smart people around the machine?, in AIM2004, Association Information and Management, Paris, France, pp. 1-8.

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Title The reality of quality systems software : working for the machine, or smart people around the machine?
Author(s) Seen, Megan
Beaumont, Nick
Mingins, Christine
Rouse, Anne
Conference name Association Information and Management Conference (2004 : Paris, France)
Conference location Paris, France
Conference dates 26-28 May 2004
Title of proceedings AIM2004
Editor(s) Morley, Chantal
Publication date 2004
Start page 1
End page 8
Total pages 8 p.
Publisher Association Information and Management
Place of publication Paris, France
Summary This case study-based research examines the outcomes of using quality system software (QSS) in terms of the support it provides to, and the constraints it imposes on, its users. The results indicate that QSS can help facilitate knowledge access and sharing, and to a lesser extent, facilitate communication. It can be an effective mechanism for initiating and managing changes to work processes. Although some writers have opined that information technology (IT) is another way of controlling workers, this was not evidenced in this study. Technical shortcomings did hamper performance of some tasks, and for some managers, extra work was involved.
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 890299 Computer Software and Services not elsewhere classified
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009648

Document type: Conference Paper
Collection: Deakin Graduate School of Business
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