A taxonomy of expressed emotion in complaints

Bennett, Rebekah, Hartel, Charmine and McColl-Kennedy, Janet 2004, A taxonomy of expressed emotion in complaints, in Worldwide marketing? : proceedings of the 33rd EMAC Conference, Murcia 2004, May, 18th-21st 2004, University of Murcia, Universidad de Murcia, Servicio de Publicaciones, [Murcia, Spain].

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Title A taxonomy of expressed emotion in complaints
Author(s) Bennett, Rebekah
Hartel, Charmine
McColl-Kennedy, Janet
Conference name European Marketing Academy. Conference (33rd : 2004 : Spain, Murcia)
Conference location Murcia, Spain
Conference dates 18-21 May 2004
Title of proceedings Worldwide marketing? : proceedings of the 33rd EMAC Conference, Murcia 2004, May, 18th-21st 2004, University of Murcia
Editor(s) Munuere-Aleman, Jose L.
Publication date 2004
Publisher Universidad de Murcia, Servicio de Publicaciones
Place of publication [Murcia, Spain]
ISBN 8483714647
9788483714645
Language eng
Field of Research 150599 Marketing not elsewhere classified
Socio Economic Objective 910403 Marketing
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009657

Document type: Conference Paper
Collection: Deakin Graduate School of Business
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