You are not logged in.

Breaking the boundaries : improving the assessibility, extent and responsiveness of support services for distance education students

Shillington, Sandi and Thompson, Jennifer 2005, Breaking the boundaries : improving the assessibility, extent and responsiveness of support services for distance education students, in ODLAA 2005 : Breaking down boundaries, ODLAA, [Adelaide, S.A.], pp. 1-10.

Attached Files
Name Description MIMEType Size Downloads

Title Breaking the boundaries : improving the assessibility, extent and responsiveness of support services for distance education students
Author(s) Shillington, Sandi
Thompson, Jennifer
Conference name Open and Distance Learning Association of Australia. Conference (17th : 2005 : Adelaide, S.A.)
Conference location Adelaide, S.A.
Conference dates 9-11 November 2005
Title of proceedings ODLAA 2005 : Breaking down boundaries
Editor(s) [Unknown]
Publication date 2005
Conference series Open and Distance Learning Association of Australia Conference
Start page 1
End page 10
Total pages 10
Publisher ODLAA
Place of publication [Adelaide, S.A.]
Summary Massey University, in common with other tertiary distance education providers, faces the challenge of improving the accessibility, extent and responsiveness of the support services it provides to extramural students. In particular, the university is challenged by the need to develop and deliver support services responsive to the changing needs of an increasingly diverse student population. This paper outlines the key findings of a comprehensive review of Massey’s support policy and services for extramural students. It describes how the review findings, and material from the body of literature on the provision of support for distance students, were used to inform the development of a new support policy for extramural students. How this policy is being made operational in practice, through the design, development and implementation of an extensive range of new student support services, including a range of services provided online, is outlined. A summary of progress made so far is provided. The paper concludes with some guidelines that may be useful in informing the practice of colleagues working to break the boundaries to student participation in support services.
Language eng
Field of Research 139999 Education not elsewhere classified
Socio Economic Objective 970113 Expanding Knowledge in Education
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2005, ODLAA
Persistent URL http://hdl.handle.net/10536/DRO/DU:30009694

Document type: Conference Paper
Collection: School of Social and Cultural Studies in Education
Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 0 times in TR Web of Science
Scopus Citation Count Cited 0 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 445 Abstract Views, 0 File Downloads  -  Detailed Statistics
Created: Tue, 14 Oct 2008, 07:01:11 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.