"Emotions in Organizational Behavior is an edited volume and the first of its kind to incorporate organizational behavior and bounded emotionality. The volume looks at the range of research on emotions within an organizational behavior framework, organized in terms of the individual, interpersonal, and organizational levels. This research was presented at the bi-annual International Conference on Emotions and Organizational Life held in London, England. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as the managers of organizations."
1 Organizational Behavior: An Emotions Perspective 1 Charmine E. J. Hdrtel, Wilfred J. Zerbe, and Neal M. Ashkanasy Part I: Organizational Behavior and Emotions 2 Emotions: From "Ugly Duckling" Via "Invisible Asset" Toward an Ontological Reframing 11 Dorthe Eide Part II: The Individual Within the Organization 3 "You Wait Until You Get Home": Emotional Regions, Emotional Process Work, and the Role of Onstage and Offstage Support 45 Maree V Boyle 4 The Role of Emotion in Employee Counterproductive Work Behavior: Integrating the Psychoevolutionary and Constructivist Perspective 67 Yongmei Liu and Pamela L. Perrewe 5 Emotional Experience of Individualist-Collectivist Workgroups: Findings From a Study of 14 Multinationals Located in Australia 87 Yuka Fujimoto, Charmine E. J. Hdrtel, and Debra Panipucci 6 A Bounded Emotionality Perspective on the Individual in the Organization 113 Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E. J. Hirtel Part III: The Interpersonal Within the Organization 7 Individual and Group Affect in Problem-Solving Workgroups 119 Matthew J. Grawitch and David C. Munz 8 Nonsense Makes Sense: Humor in Social Sharing of Emotion at the Workplace 143 Stefan Meisiek and Xin Yao 9 Understanding Cross-Cultural Negotiation: A Model Integrating Affective Events Theory and Communication Accommodation Theory 167 Mona White, Charmine E. J. Hartel, and Debra Panipucci 10 A Bounded Emotionality Perspective on Interpersonal Behavior in Organizations 183 Neal M. Ashkanasy and Wilfred J. Zerbe Part IV: Organizational Processes, Structure, and Design 11 A Reconceptualization of the Emotional Labor Construct: On the Development of an Integrated Theory of Perceived Emotional Dissonance and Emotional Labor 189 Robert S. Rubin, Vicki M. Staebler Tardino, Catherine S. Daus, and David C. Munz 12 Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research 213 Joyce E. Bono and Meredith A. Vey 13 The Interaction Effect of Emotional Intelligence and Emotional Labor on Job Satisfaction: A Test of Holland's Classification of Occupations 235 Chi-Sum Wong, Ping-Man Wong, and Kenneth S. Law 14 The Relationship With Patients: "Emotional Labor" and Its Correlates in Hospital Employees 251 Vanda L. Zammuner and Cristina Galli 15 A Bounded Emotionality Perspective on Work Characteristics 287 Wilfred J. Zerbe and Charmine E. J. Hdrtel Part V: Organizational Change and Changing Organizations 16 Emotion Management to Facilitate Strategic Change and Innovation: How Emotional Balancing and Emotional Capability Work Together 295 Quy Nguyen Huy 17 Managing Emotion: A New Role for Emergent Group Leaders 317 Anthony T. Pescosolido 18 For Better or For Worse: Organizational Culture and Emotions 335 Michelle K Pizer and Charmine E. J. Hirtel 19 A Bounded Emotionality Perspective on Organizational Change and Culture 355 Neal M. Ashkanasy and Charmine E. J. Hartel 20 What an Emotions Perspective of Organizational Behavior Offers 359 Charmine E. J. Hartel, Neal M. Ashkanasy, and Wilfred J. Zerbe References 369 Author Index 407 Subject Index 419