Marketing: plus one key student access kit online.
Notes
Contents: Part One. Understanding the marketing process and strategic planning. -- 1. Marketing: creating value -- 2. Customer retention and business profits -- 3. Strategic planning and marketing -- 4. Marketing plans -- Part Two. Market analysis, targeting and positioning. 5. The global marketing environment -- 6. Information management and marketing research -- 7. Consumer behaviour -- 8. Business-to-business behaviour -- 9. Market analysis and applications -- 10. Market segmentation, targeting and positioning -- Part Three. Working with the extended marketing mix. 11. Products: goods, services and experiences -- 12. New products -- 13. Pricing considerations and approaches -- 14. Marketing channels and logistic networks -- 15. Retailing and wholesaling -- 16. Advertising and public relations -- 17. Managing sales promotion and selling -- 18. Direct and online marketing -- 19. Sustainable competitive advantage -- Part Four. Extending the marketing management. 20. Tapping into markets across the globe -- 21. Responsible marketing.