Customer satisfaction and service quality

Van Leeuwen, Linda 2003, Customer satisfaction and service quality. In Shilbury, David, Quick, Shayne and Westerbeek, Hans (ed), Strategic sport marketing, Allen & Unwin, Crows Nest, N.S.W., pp.131-147.

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Title Customer satisfaction and service quality
Author(s) Van Leeuwen, Linda
Title of book Strategic sport marketing
Editor(s) Shilbury, DavidORCID iD for Shilbury, David
Quick, Shayne
Westerbeek, Hans
Publication date 2003
Chapter number 8
Total chapters 17
Start page 131
End page 147
Total pages 17
Publisher Allen & Unwin
Place of Publication Crows Nest, N.S.W.
ISBN 1865089184
Edition 2nd ed.
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category B2 Book chapter in non-commercially published book
Copyright notice ©2003, David Shilbury, Shayne Quick & Hans Westerbeek
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Document type: Book Chapter
Collections: Faculty of Business and Law
School of Management and Marketing
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