You are not logged in.

Customer satisfaction and service quality

Van Leeuwen, Linda 2003, Customer satisfaction and service quality. In Shilbury, David, Quick, Shayne and Westerbeek, Hans (ed), Strategic sport marketing, Allen & Unwin, Crows Nest, N.S.W., pp.131-147.

Attached Files
Name Description MIMEType Size Downloads

Title Customer satisfaction and service quality
Author(s) Van Leeuwen, Linda
Title of book Strategic sport marketing
Editor(s) Shilbury, DavidORCID iD for Shilbury, David orcid.org/0000-0002-0787-8997
Quick, Shayne
Westerbeek, Hans
Publication date 2003
Chapter number 8
Total chapters 17
Start page 131
End page 147
Total pages 17
Publisher Allen & Unwin
Place of Publication Crows Nest, N.S.W.
ISBN 1865089184
9781865089188
Edition 2nd ed.
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category B2 Book chapter in non-commercially published book
Copyright notice ©2003, David Shilbury, Shayne Quick & Hans Westerbeek
Persistent URL http://hdl.handle.net/10536/DRO/DU:30010728

Document type: Book Chapter
Collection: School of Management and Marketing
Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Versions
Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 0 times in TR Web of Science
Scopus Citation Count Cited 0 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 427 Abstract Views, 0 File Downloads  -  Detailed Statistics
Created: Tue, 21 Oct 2008, 08:30:49 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.