Managing FM (support services): business risks in the healthcare sector

Okoroh, M., Gombera, Peter and Ilozor, Ben 2002, Managing FM (support services): business risks in the healthcare sector, Facilities, vol. 20, no. 1/2, pp. 41-51.


Title Managing FM (support services): business risks in the healthcare sector
Author(s) Okoroh, M.
Gombera, Peter
Ilozor, Ben
Journal name Facilities
Volume number 20
Issue number 1/2
Start page 41
End page 51
Publisher MCB University Press
Place of publication Bradford, England
Publication date 2002
ISSN 0263-2772
Keyword(s) facilities management
health care
National Health Service
risk management
Summary This paper presents research findings of 365 NHS Trust executives in the UK and builds on work carried out on risk perceptions and treatment in facilities management operations and business support activities in the NHS Trusts. The research utilises a business approach of viewing healthcare facilities not only as fixed “assets” occupying hospital sites and space, but it also considers them as that “tangible” part of the service chain process underpinning the provision of clinical services to both internal (departments or directorates) and external customers. The research found that customer satisfaction, service delivery certainty, customer involvement, service quality reliability, health and safety are highly rated by the NHS executives. The paper classifies healthcare related risk constructs into seven elements namely: customer care, corporate, legal, commercial finance and economics, business transfer, and facilities transmitted
Language eng
Field of Research 111709 Health Care Administration
HERDC Research category C3 Non-refereed articles in a professional journal
Copyright notice ©2002, MCB UP Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30012587

Document type: Journal Article
Collection: School of Architecture and Built Environment
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