Consensus making in requirements negotiation : the communication perspective
Price, Jenny and Cybulski, Jacob 2005, Consensus making in requirements negotiation : the communication perspective, Australian journal of information systems, vol. 13, no. 1, pp. 209-224.
When developing an Information System (IS), organizational goals of various stakeholders are commonly in direct conflict. Furthermore, individuals often rank their private objectives well over their management's directions. Recognising and reconciling all these diverse goals, and reaching agreement among the stakeholders, are prerequisite to establishing project cooperation and collaboration. This paper focuses, in particular, on the negotiation and consensus making during requirements elicitation - the earliest stages of the IS development process. As requirements elicitation involves rich communication between project stakeholders, we therefore explore negotiation and consensus making from the communication perspective. The resulting model assists our understanding of the communication factors that influence the consensus process during requirements negotiation.
Notes
Reproduced with the kind permission of the copyright owner.
Language
eng
Field of Research
080699 Information Systems not elsewhere classified
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.