Justice-based service recovery in a service guarantee context

McQuilken, Lisa and Bednall, David 2006, Justice-based service recovery in a service guarantee context, in International Society of Business Disciplines Conference, pp. 1-1.

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Title Justice-based service recovery in a service guarantee context
Author(s) McQuilken, Lisa
Bednall, David
Conference name International Society of Business Disciplines Conference (2006 : Las Vegas, Nev.)
Conference location Las Vegas, Nev.
Conference dates 5-8 November 2006
Title of proceedings International Society of Business Disciplines Conference
Publication date 2006
Start page 1
End page 1
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category L3 Extract of paper (minor conferences)
Persistent URL http://hdl.handle.net/10536/DRO/DU:30015890

Document type: Conference Paper
Collection: School of Management and Marketing
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