Making call centres strategic : Findings from the call/(contact) centre management research project

Rodwell, John 2004, Making call centres strategic : Findings from the call/(contact) centre management research project, Call/(Contact) Centre Management Research Project.

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Title Making call centres strategic : Findings from the call/(contact) centre management research project
Author(s) Rodwell, John
Publication date 2004
Publisher Call/(Contact) Centre Management Research Project
ISBN 1741380499
Language eng
Field of Research 150312 Organisational Planning and Management
HERDC Research category A6.1 Research report/technical paper
Persistent URL http://hdl.handle.net/10536/DRO/DU:30016734

Document type: Report
Collection: Deakin Graduate School of Business
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