Monitoring and motivating outworkers : the case of the AMP and the sale of industrial life insurance 1905-1940

Keneley, Monica J. 2008, Monitoring and motivating outworkers : the case of the AMP and the sale of industrial life insurance 1905-1940, Labor history, vol. 49, no. 3, pp. 319-340.

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Title Monitoring and motivating outworkers : the case of the AMP and the sale of industrial life insurance 1905-1940
Author(s) Keneley, Monica J.
Journal name Labor history
Volume number 49
Issue number 3
Start page 319
End page 340
Total pages 22
Publisher Routledge
Place of publication London, England
Publication date 2008-08
ISSN 0023-656X
1469-9702
Summary The development of labor management practices in the financial services sector provides an interesting insight into how problems associated with agency issues were overcome. Within financial institutions and other white collar occupations, the use of internal labor markets emerged as an effective means of both controlling and motivating employees. However such management techniques were only effective in cases where work tasks could be internalized. The business of some types of organizations necessitated a division of work tasks between those undertaken within the office and those undertaken outside the office. The management and sale of insurance products is a case in point. This paper explores the development of processes implemented to resolve a specific type of labor management issue, namely the control of workers under conditions of uncertainty. Using the example of the Australian Mutual Provident (Australia's largest life insurer), it analyses how and why particular work relations procedures were developed.
Language eng
Field of Research 150204 Insurance Studies
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2008, Taylor & Francis
Persistent URL http://hdl.handle.net/10536/DRO/DU:30017131

Document type: Journal Article
Collection: School of Accounting, Economics and Finance
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