Perceived conditions of workers in different organizational settings

Langston, Craig, Song, Yu and Purdey, Brian 2008, Perceived conditions of workers in different organizational settings, Facilities, vol. 26, no. 1-2, pp. 54-67.

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Title Perceived conditions of workers in different organizational settings
Author(s) Langston, Craig
Song, Yu
Purdey, Brian
Journal name Facilities
Volume number 26
Issue number 1-2
Start page 54
End page 67
Publisher Emerald Group Publishing Limited
Place of publication Bingley, England
Publication date 2008
ISSN 0263-2772
1758-7131
Keyword(s) customer satisfaction
office buildings
private sector organizations
public sector organizations
Summary Purpose: – Research into office design and its effect on employee satisfaction and performance has attracted considerable contemporary research interest. However, most studies have tended to concentrate on the impact of the built environment on human performance, ignoring the actual needs of employees working in different organizational settings. This paper hence aims to investigate the nature and extent of occupant satisfaction with the built environment in different organizational settings in Australia for a range of climates.

Design/methodology/approach
: – A survey was conducted in Australia from 2004-2005, comprising 41 buildings, including six government buildings, 14 educational buildings and 21 commercial buildings. The Kruskal-Wallis H test was used to explore whether there are differences in the mean ranking of office environment satisfaction amongst the three organizational settings, and the Mann-Whitney U test was employed to further test whether there are differences in the mean ranking of office environment satisfaction between any two groups.

Findings: – Significant differences were found in aspects of air, temperature, space suitability, flexibility, usability and controllability. Employees in commercial settings seem to be more satisfied with their physical work environment than employees in other organization types. Employees in educational settings showed the highest satisfaction with most variables in the workspace design and management category. Government employees showed a lower level of satisfaction with their physical work environment and workspace design and management.

Originality/value: – Moreover, the government and educational groups showed more similarity with each other, while the commercial group displayed significant difference.
Language eng
Field of Research 129999 Built Environment and Design not elsewhere classified
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2008, Emerald Group Publishing Limited
Persistent URL http://hdl.handle.net/10536/DRO/DU:30017189

Document type: Journal Article
Collection: School of Architecture and Built Environment
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