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Occupant satisfaction with workplace design in new and old environments

Schwede, Dirk, Davies, Hilary and Purdey, Brian 2008, Occupant satisfaction with workplace design in new and old environments, Facilities, vol. 26, no. 7/8, pp. 273-288.

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Title Occupant satisfaction with workplace design in new and old environments
Author(s) Schwede, Dirk
Davies, Hilary
Purdey, Brian
Journal name Facilities
Volume number 26
Issue number 7/8
Start page 273
End page 288
Publisher Emerald Group Publishing Limited
Place of publication Bingley, England
Publication date 2008
ISSN 0263-2772
1758-7131
Keyword(s) customer satisfaction
facilities
productivity rate
time-based management
Summary Purpose: – The aim of this paper is to investigate time-factors in occupant-environment relationships.

Design/methodology/approach: – The paper analyses satisfaction ratings on 12 workplace environment features collected from more than 5,000 occupants in 48 office buildings in Australia. The database is divided into seven environment categories: first occupied after construction; new occupation after major update; recent relocation into an existing environment; re-occupying an environment after refurbishment; relocation of workspace in an existing environment; acclimatised occupation of a refurbished workspace; and continued occupation of an existing environment. Cumulative frequency profiles of the collected ratings for each of these categories are analysed qualitatively and quantitatively.

Findings: – The study shows that updated environments which are occupied by the same organisation before and after refurbishment are more successful than environments which are occupied by a new organisation after update. New buildings provide the greatest number of satisfied occupants. While many workplace design aspects are successfully addressed in newly designed and updated environments, satisfaction with acoustic and visual design features is equally poor in all investigated environment categories.

Originality/value: – The study develops understanding of which environment categories, defined by the duration of the occupant-environment relationships, are most successful in providing satisfying design features. The study thereby provides advice for facility management decision making.
Language eng
Field of Research 129999 Built Environment and Design not elsewhere classified
Socio Economic Objective 970112
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2008, Emerald Group Publishing
Persistent URL http://hdl.handle.net/10536/DRO/DU:30017201

Document type: Journal Article
Collections: School of Architecture and Built Environment
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