Re-visioning cultural competence in community health services in Victoria

Renzaho, Andre 2008, Re-visioning cultural competence in community health services in Victoria, Australian health review, vol. 32, no. 2, pp. 223-235.

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Title Re-visioning cultural competence in community health services in Victoria
Author(s) Renzaho, Andre
Journal name Australian health review
Volume number 32
Issue number 2
Start page 223
End page 235
Publisher Australasian Medical Publishing Company Pty. Ltd.
Place of publication Sydney, N.S.W.
Publication date 2008-05
ISSN 0156-5788
Summary There are few studies exploring the need to develop and manage culturally competent health services for refugees and migrants from diverse backgrounds. Using data from 50 interviews with service providers from 26 agencies, and focus group discussion with nine different ethnic groups, this paper examines how the Victorian state government funding and service agreements negatively impact on the quest to achieve cultural competence. The study found that service providers have adopted 'one approach fits all' models of service delivery. The pressure and competition for resources to address culturally and linguistically diverse communities' needs allows little opportunity for partnership and collaboration between providers, leading to insufficient sharing of information and duplication of services, poor referrals, incomplete assessment of needs, poor compliance with medical treatment, underutilisation of available services and poor continuity of care. This paper outlines a model for cultural consultation and developing needs-led rather than service-led programs.
Language eng
Field of Research 111717 Primary Health Care
HERDC Research category C1 Refereed article in a scholarly journal
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