Knowledge management : the fundamental component for delivery

Stewart, Ded and Waddell, Dianne 2008, Knowledge management : the fundamental component for delivery, Total quality management, vol. 19, no. 9, pp. 987-996, doi: 10.1080/14783360802227803.

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Title Knowledge management : the fundamental component for delivery
Author(s) Stewart, Ded
Waddell, Dianne
Journal name Total quality management
Volume number 19
Issue number 9
Start page 987
End page 996
Publisher Taylor & Francis
Place of publication Abingdon, England
Publication date 2008-09
ISSN 1478-3363
Keyword(s) knowledge management
Summary This paper seeks to examine the link between Knowledge Management (KM) and Quality Management (QM) with a particular focus on the role of a Quality Culture. The authors propose that as Knowledge Management reaches its maturity in terms of acceptance as an important part of doing business in the modern world, that quality will again become the mantra of successful companies. This time, however, quality will not only be defined in terms of the properties of the product and/or services that the organisation provides, but in a more holistic manner that is subject to rapid change and shifting customer preferences. This increasingly dynamic knowledge-driven environment will require companies to pay close adherence to quality in order to satisfy demand and stay ahead of the competition. A national survey of 1000 quality certified organisations in Australia was distributed with a 23% response rate. The survey asked questions pertaining to the organisations' use of Knowledge Management, their quality culture, as well as their quality performance measures. As a result of an analysis of the data, the authors suggest that, in order to survive in such a dynamic environment, organisations will have to embrace Knowledge Management as a fundamental component of delivery of a quality culture.
Language eng
DOI 10.1080/14783360802227803
Field of Research 150313 Quality Management
HERDC Research category C1 Refereed article in a scholarly journal
HERDC collection year 2008
Copyright notice ©2008, Taylor & Francis
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