Knowledge management as perceived by quality practitioners

Waddell, Dianne and Stewart, Deb 2008, Knowledge management as perceived by quality practitioners, The TQM journal, vol. 20, no. 1, pp. 31-44, doi: 10.1108/09544780810842884.

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Title Knowledge management as perceived by quality practitioners
Author(s) Waddell, Dianne
Stewart, Deb
Journal name The TQM journal
Volume number 20
Issue number 1
Start page 31
End page 44
Publisher Emerald Group Publishing Limited
Place of publication Bingley, England
Publication date 2008
ISSN 1754-2731
Keyword(s) Australia
knowledge management
Summary Purpose – This paper seeks to explore the relationship between knowledge management and quality management with a particular focus on the role of quality culture. The paper also aims to address the assumption that as knowledge management reaches its maturity, in terms of acceptance as an important part of doing business in the modern world, quality will again become the mantra of successful companies.

Design/methodology/approach – A total of 1,000 quality managers from Australian organisations were surveyed for their perspectives on current and future knowledge management and quality management approaches. The questionnaire utilised both quantitative and qualitative data collection methods. The questionnaire was broken into three sections: respondent profile, current knowledge management and quality management practices, and future predictions for both knowledge management and quality management.

Findings – The key finding of the paper was that organisations would have to embrace a quality culture as a fundamental component of implementing knowledge management in order to compete successfully in such a dynamic business environment. The responses from this survey assist in identifying the relationship between knowledge and quality management, and the importance and future of both knowledge and quality management.

Originality/value – This paper is based upon the assumption that quality is in fact, resurging. It has identified quality culture as the significant link between knowledge management and quality management that leads to successful competitive advantage. Organisations are urged to recognise knowledge management as a vehicle for success not a stand-alone process. It is the first time that such a survey has been designed, and the first time a paper has produced an explanation to the current situation.
Language eng
DOI 10.1108/09544780810842884
Field of Research 150313 Quality Management
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2008, Emerald Group Publishing Limited
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