The challenges for quality managers in Britain and Australia

Burcher, Peter G., Lee, Gloria L. and Waddell, Dianne 2008, The challenges for quality managers in Britain and Australia, The TQM journal, vol. 20, no. 1, pp. 46-58, doi: 10.1108/09544780810842893.

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Title The challenges for quality managers in Britain and Australia
Author(s) Burcher, Peter G.
Lee, Gloria L.
Waddell, Dianne
Journal name The TQM journal
Volume number 20
Issue number 1
Start page 46
End page 58
Publisher Emerald Group Publishing Limited
Place of publication Bingley, England
Publication date 2008
ISSN 1754-2731
Keyword(s) Australia
continuing professional development
quality management
United Kingdom
Summary Purpose – This paper aims to compare and contrast the career experiences and development needs of British and Australian quality managers.

Design/methodology/approach – The results of a postal survey of the careers of British quality managers are compared with Australian quality managers based on two surveys.

Findings – The study finds that quality managers in both countries brought wide functional experience to their roles. Their current jobs are major sources of intrinsic job satisfaction for both groups of managers but they utilise a very limited range of quality tools. Also British and Australian managers show little awareness in terms of their development needs for a broader background in quality.

Practical implications – The findings suggest a worrying lack of innovatory zeal amongst quality managers who appear to be more concerned with the maintenance of standards rather than taking a more dynamic approach. Thus it is argued that while quality managers bring wide functional experience to their current roles, there are many who do not appear to be at the cutting edge of knowledge in their field. Neither do the British quality managers in particular appear to be sufficiently aware of the need to address such shortfalls through professional development opportunities.

Originality/value – The roles of those charged with carrying the flag of quality in the two countries have only previously received limited research coverage. This paper, based upon empirical research in Britain and Australia, identifies issues which require the attention of senior management to ensure future competitiveness for their organisations.
Language eng
DOI 10.1108/09544780810842893
Field of Research 150313 Quality Management
HERDC Research category C1 Refereed article in a scholarly journal
ERA Research output type C Journal article
Copyright notice ©2008, Emerald Group Publishing Limited
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