Socio-ethical issues for expertise location from electronic mail

Lichtenstein, Sharman, Tedmori, Sara and Jackson, Thomas 2008, Socio-ethical issues for expertise location from electronic mail, International journal of knowledge and learning, vol. 4, no. 1, pp. 58-74.

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Title Socio-ethical issues for expertise location from electronic mail
Author(s) Lichtenstein, Sharman
Tedmori, Sara
Jackson, Thomas
Journal name International journal of knowledge and learning
Volume number 4
Issue number 1
Start page 58
End page 74
Total pages 17
Publisher Inderscience
Place of publication Olney, Ill.
Publication date 2008
ISSN 1741-1009
1741-1017
Keyword(s) socio-ethical issues
expertise location
expert location
knowledge management
electronic mail
social networks
key phrases
keywords
e-mail
email
finding experts
domain experts
Summary Knowledge workers frequently lack sufficient expertise to perform work effectively. This paper describes a recently developed expertise locator system based on automated key-phrase identification of experts from electronic mail (e-mail) messages. The paper provides an analysis of the key socio-ethical challenges involved in the implementation and use of the e-mail expertise locator system. Findings include a set of complex socio-ethical challenges, and their managerial and theoretical implications are discussed. The paper highlights possible sensitivities of employees with respect to their potential identification by the system as domain experts. It also highlights the potential for employee misuse of e-mail expertise locator systems, which must be carefully managed to reduce the risks involved.
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category C1 Refereed article in a scholarly journal
HERDC collection year 2008
Copyright notice ©2008, Inderscience Enterprises Ltd.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30017979

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