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A model of student satisfaction : international postgraduate students from Asia

Arambewela, Rodney and Hall, John 2007, A model of student satisfaction : international postgraduate students from Asia, in EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research, Association for Consumer Research, Milan, Italy, pp. 129-135.


Title A model of student satisfaction : international postgraduate students from Asia
Author(s) Arambewela, Rodney
Hall, John
Conference name European Conference of the Association for Consumer Research (2007 : Milan, Italy)
Conference location Milan, Italy
Conference dates 10-14 July, 2007
Title of proceedings EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research
Editor(s) Borghini, Stefania
McGrath, Mary Ann
Otnes, Cele C.
Publication date 2007
Conference series European Conference of the Association for Consumer Research
Start page 129
End page 135
Publisher Association for Consumer Research
Place of publication Milan, Italy
Summary The internationalisation of higher education remains one of the major challenges faced by universities with the increasing mobility and rising expectations of a highly diversified student community worldwide. With the competitiveness of the industry, universities will need to focus on factors influencing student satisfaction to improve service quality where required. This paper draws on the theory of cognitive dissonance dealining with disconformation of expectations that results in customer satisfaction and using structural equation modelling, investigates factors that influence satisfaction of international postgraduate students from Asian countries studying in Australia and concludes with strategic implications for universities.
Notes Access to this item is freely available via the link below.
ISBN 0915552604
Language eng
Field of Research 150599 Marketing not elsewhere classified
HERDC Research category E1 Full written paper - refereed
HERDC collection year 2008
Persistent URL http://hdl.handle.net/10536/DRO/DU:30018037

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