A model of student satisfaction : international postgraduate students from Asia Arambewela, Rodney and Hall, John 2007, A model of student satisfaction : international postgraduate students from Asia, in EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research, Association for Consumer Research, Milan, Italy, pp. 129-135. Attached Files Name Description MIMEType Size Downloads Title A model of student satisfaction : international postgraduate students from Asia Author(s) Arambewela, Rodney Hall, John orcid.org/0000-0002-6453-8964 Conference name European Conference of the Association for Consumer Research (2007 : Milan, Italy) Conference location Milan, Italy Conference dates 10-14 July, 2007 Title of proceedings EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research Editor(s) Borghini, Stefania McGrath, Mary Ann Otnes, Cele C. Publication date 2007 Conference series European Conference of the Association for Consumer Research Start page 129 End page 135 Publisher Association for Consumer Research Place of publication Milan, Italy Summary The internationalisation of higher education remains one of the major challenges faced by universities with the increasing mobility and rising expectations of a highly diversified student community worldwide. With the competitiveness of the industry, universities will need to focus on factors influencing student satisfaction to improve service quality where required. This paper draws on the theory of cognitive dissonance dealining with disconformation of expectations that results in customer satisfaction and using structural equation modelling, investigates factors that influence satisfaction of international postgraduate students from Asian countries studying in Australia and concludes with strategic implications for universities. Notes Access to this item is freely available via the link below. ISBN 0915552604 Language eng Field of Research 150599 Marketing not elsewhere classified HERDC Research category E1 Full written paper - refereed HERDC collection year 2008 Persistent URL http://hdl.handle.net/10536/DRO/DU:30018037 Document type: Conference Paper Collections: Faculty of Arts and Education Faculty of Business and Law Deakin Business School School of Management and Marketing Higher Education Research Group Related Links Link Description Connect to published version Go to link with your DU access privileges     Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Fri, 14 Aug 2009, 14:04:08 EST Fri, 30 Oct 2009, 09:33:35 EST Fri, 30 Oct 2009, 09:39:05 EST Fri, 30 Oct 2009, 09:52:59 EST Fri, 17 Sep 2010, 10:08:23 EST Fri, 16 Mar 2012, 16:52:41 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 1046 Abstract Views, 2 File Downloads  -  Detailed Statistics Created: Fri, 14 Aug 2009, 14:04:08 EST

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