A model of student satisfaction : international postgraduate students from Asia
Arambewela, Rodney and Hall, John 2007, A model of student satisfaction : international postgraduate students from Asia, in EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research, Association for Consumer Research, Milan, Italy, pp. 129-135.
EACR 2007 : Proceedings of the eighth European Conference of the Association for Consumer Research
Borghini, Stefania McGrath, Mary Ann Otnes, Cele C.
European Conference of the Association for Consumer Research
Association for Consumer Research
Place of publication
The internationalisation of higher education remains one of the major challenges faced by universities with the increasing mobility and rising expectations of a highly diversified student community worldwide. With the competitiveness of the industry, universities will need to focus on factors influencing student satisfaction to improve service quality where required. This paper draws on the theory of cognitive dissonance dealining with disconformation of expectations that results in customer satisfaction and using structural equation modelling, investigates factors that influence satisfaction of international postgraduate students from Asian countries studying in Australia and concludes with strategic implications for universities.
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