Testing some myths about I.T. outsourcing : a survey of Australia's top 1000 firms

Rouse, Anne 2008, Testing some myths about I.T. outsourcing : a survey of Australia's top 1000 firms, in ECIS 2008 : Proceedings of the 16th European Conference on Information Systems Conference proceedings, National University of Ireland, Galway, Ireland, pp. 1-13.

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Title Testing some myths about I.T. outsourcing : a survey of Australia's top 1000 firms
Author(s) Rouse, Anne
Conference name European Conference on Information Systems (16th : 2008 : Galway, Ireland)
Conference location Galway, Ireland
Conference dates 9-11 June 2008
Title of proceedings ECIS 2008 : Proceedings of the 16th European Conference on Information Systems Conference proceedings
Editor(s) Golden, Willie
Publication date 2008
Conference series European Conference on Information Systems
Start page 1
End page 13
Total pages 13
Publisher National University of Ireland
Place of publication Galway, Ireland
Summary This study examines the extent to which surveyed outcomes of IT outsourcing supported several commonly-argued propositions. Following confirmatOl), factor analysis, eight measures of success were used: access to skilled staff, technology benefits, economies of scale, cost reductions, strategic benefits, technical service quality, capacity to concentrate on core business, and overall satisfaction/value. The analysis produced some surprising findings. Some widely-promoted benefits of outsourcing were reported by most respondents, but other benefits that have been similarly promoted (such as cost savings) were reported by only a minority of respondents. There were no differences in success outcomes between medium-sized «500 employees), large (500 to 1000 employees), and very large (1000+ employees) organizations. There were some minor differences between government agencies and finns from the private sector, but no differences for key outcomes. Contrary to findings from case study research, "selective" outsourcing was no more successful than "total" outsourcing, although "total" outsourcing was uncommon. On the basis of these results, decision makers are urged to be cautious when planning to outsource IT services, and to be critical of claims that they will make substantial savings from outsourcing, or that outsourcing will automatically allow them to refocus more on their core business.
Language eng
Field of Research 150302 Business Information Systems
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2008, ECIS
Persistent URL http://hdl.handle.net/10536/DRO/DU:30018251

Document type: Conference Paper
Collection: Deakin Graduate School of Business
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