Bridging thought worlds of an academic CoP and IT support
Koeglreiter, Gerlinde, Torlina, Luba and Smith, Ross 2008, Bridging thought worlds of an academic CoP and IT support, in ACIS2008 : Creating the future : transforming research into practice : Proceedings of the 19th Australasian Conference on Information Systems, ACIS, [Christchurch, New Zealand], pp. 502-512.
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This paper reports a case study of a Community of Practice (CoP) of tertiary educators in information technology (IT), who seek ways to obtain adequate IT support to match their particular work environment. A facilitated workshop sought to bring members of the CoP and a key representative of the central IT department together with the aim of creating common ground for improved communication and collaboration. Subsequent individual interviews explored perceptions, boundaries and potential boundary spanning opportunities. While literature argues that shared domain knowledge and associated language should alleviate boundary issues, we found that in some circumstances it might intensify them.
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