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Bridging thought worlds of an academic CoP and IT support

Koeglreiter, Gerlinde, Torlina, Luba and Smith, Ross 2008, Bridging thought worlds of an academic CoP and IT support, in ACIS2008 : Creating the future : transforming research into practice : Proceedings of the 19th Australasian Conference on Information Systems, ACIS, [Christchurch, New Zealand], pp. 502-512.

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Title Bridging thought worlds of an academic CoP and IT support
Author(s) Koeglreiter, Gerlinde
Torlina, Luba
Smith, Ross
Conference name Australasian Conference on Information Systems (19th : 2008 : Christchurch, New Zealand)
Conference location Christchurch, New Zealand
Conference dates 3-5 December 2008
Title of proceedings ACIS2008 : Creating the future : transforming research into practice : Proceedings of the 19th Australasian Conference on Information Systems
Editor(s) Mills, Annette
Huff, Sid
Publication date 2008
Conference series Australasian Conference on Information Systems
Start page 502
End page 512
Publisher ACIS
Place of publication [Christchurch, New Zealand]
Keyword(s) communities of practice
intra-organisational boundaries
knowledge management
technology support
relationship management
Summary This paper reports a case study of a Community of Practice (CoP) of tertiary educators in information technology (IT), who seek ways to obtain adequate IT support to match their particular work environment. A facilitated workshop sought to bring members of the CoP and a key representative of the central IT department together with the aim of creating common ground for improved communication and collaboration. Subsequent individual interviews explored perceptions, boundaries and potential boundary spanning opportunities. While literature argues that shared domain knowledge and associated language should alleviate boundary issues, we found that in some circumstances it might intensify them.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 9780473145286
Language eng
Field of Research 080610 Information Systems Organisation
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2008, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30018253

Document type: Conference Paper
Collections: School of Information and Business Analytics
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