An analysis of factors of importance to international postgraduate students from Asia studying in Victorian universities
Arambewela, Rodney, Hall, John and Zuhair, Segu 2002, An analysis of factors of importance to international postgraduate students from Asia studying in Victorian universities, in ANZMAC 2002 : conference proceedings, Deakin University, Geelong, Vic., pp. 721-727.
Student satisfaction is a key strategic variable in maintaining a competitive position in the international education market by Australian universities. The universities are facing the challenge of rising student expectations of quality, service and value for money, and the need to increase the satisfaction level of their students to retain and improve international student numbers. This process requires universities to carefully analyse the key factors contributing to student satisfaction.
Using logistic regression analysis with factor scores and aggregated satisfaction scores, this study examines the relative importance of factors and their impact on the satisfaction levels of international postgraduate students from four Asian countries studying at Victorian universities. The study concludes that the dominant factors that impact on student satisfaction include the quality of education, student facilities, reputation of the institutions, the marketability of their degrees for better career prospects, and the overall customer value provided by the universities.
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Field of Research
150501 Consumer-Oriented Product or Service Development
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