Openly accessible

Segmenting tourists based on satisfaction and satisfaction patterns

Dolnicar, Sara and Le, Huong 2008, Segmenting tourists based on satisfaction and satisfaction patterns, in Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry, Nova Science Publishers, New York, N.Y., pp.186-204.

Attached Files
Name Description MIMEType Size Downloads
le-segmentingtourists-2008.pdf Published version application/pdf 2.15MB 42

Title Segmenting tourists based on satisfaction and satisfaction patterns
Author(s) Dolnicar, Sara
Le, Huong
Title of book Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry
Editor(s) Yüksel, Atila
Publication date 2008
Chapter number 11
Total chapters 18
Start page 186
End page 204
Total pages 19
Publisher Nova Science Publishers
Place of Publication New York, N.Y.
Keyword(s) tourism
ISBN 9781604560022
1604560029
Language eng
Field of Research 150604 Tourism Marketing
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category B1.1 Book chapter
ERA Research output type B Book chapter
HERDC collection year 2008
Copyright notice ©2008, Nova Science Publishers, Inc
Persistent URL http://hdl.handle.net/10536/DRO/DU:30021040

Connect to link resolver
 
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.

Versions
Version Filter Type
Access Statistics: 326 Abstract Views, 42 File Downloads  -  Detailed Statistics
Created: Mon, 16 Nov 2009, 14:37:06 EST

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.