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Client managment on house projects : faciliating client learning for successful architect-client relationships

Siva, Jessica P. S. and London, Kerry 2009, Client managment on house projects : faciliating client learning for successful architect-client relationships, in CIB W096 2009 : Proceedings of the CIB W096 Architectural Managment, National Cheng Kung University, Taiwan, 2-4 November 2009, National Cheng Kung University, Taiwan, pp. 221-234.

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Title Client managment on house projects : faciliating client learning for successful architect-client relationships
Author(s) Siva, Jessica P. S.
London, Kerry
Conference name Architectural managment - CIB W096. Conference (2009 : Taiwan)
Conference location Taiwan
Conference dates 2-4 November 2009
Title of proceedings CIB W096 2009 : Proceedings of the CIB W096 Architectural Managment, National Cheng Kung University, Taiwan, 2-4 November 2009
Editor(s) Tzeng, Chun-Ta
Emmitt, Stephen
Prins, Matthijs
Publication date 2009
Conference series Architectural Management CIB W096 Conference
Start page 221
End page 234
Publisher National Cheng Kung University
Place of publication Taiwan
Keyword(s) Client management
client behaviour
Architect-client relationships,
narratives
case studies
Summary This paper reports the findings of a study which examined architect-client relationships on house projects with a focus on the supportive role of architects in helping clients deal with project issues. Habitus theory explains that the nature of architecture as a specialised activity places architects within an architectural habitus, distinguishing them from clients who are not trained in the field, which is at the heart of the problematic architect-client relationship. An underlying premise was that habitus shock, that is, a mismatch between the architect and client's habituses Occurs as they enter into a relationship on the house project. Using the qualitative approach underpinned by the constructivist perspective for data collection and analysis, eight in-depth interviews were conducted across five case studies of successful architect-client relationships. The narrative inquiry approach was used to establish the extent to which habitus shock occurred and to describe the stages involved in the client's adjustment process during habitus shock. The findings indicate that habitus shock occurred on all five case studies, which resulted in client learning, enabling clients to function with competency in the unfamiliar environment. Client learning achieved during habitus shock was directly linked to the amount of difficulty experienced. This study has refined our understanding of the architect-client relationship on house projects by exploring more deeply client behaviour and the ways in which clients successfully deal with difficulties on house projects rather than simply identifying the uncertainties and conflicts that occur on projects. The findings demonstrate that client learning during habitus shock is a characteristic of successful relationships. One of the most significant outcomes of thi s study is that it demonstrated the potential to facilitate client learning during habitus shock to contribute to the development of successful architect-client relationships.
ISBN 9789860199857
Language eng
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 870402 Commercial Construction Processes
HERDC Research category E1 Full written paper - refereed
Copyright notice ©2009, The Authors
Persistent URL http://hdl.handle.net/10536/DRO/DU:30021068

Document type: Conference Paper
Collections: School of Architecture and Built Environment
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.