Openly accessible

Lessons from arts experiences for service-dominant logic

Ramsey White, Tabitha, Hede, Anne-Marie and Rentschler, Ruth 2009, Lessons from arts experiences for service-dominant logic, Marketing intelligence and planning, vol. 27, no. 6, pp. 775-788, doi: 10.1108/02634500910988672.

Attached Files
Name Description MIMEType Size Downloads
rentschler-lessonsfromarts-post-2009.pdf Author's post print application/pdf 81.89KB 429

Title Lessons from arts experiences for service-dominant logic
Author(s) Ramsey White, Tabitha
Hede, Anne-Marie
Rentschler, Ruth
Journal name Marketing intelligence and planning
Volume number 27
Issue number 6
Start page 775
End page 788
Total pages 14
Publisher Emerald Group Publishing Limited
Place of publication Bingley, England
Publication date 2009
ISSN 0263-4503
Keyword(s) arts
marketing models
relationship marketing
Summary Purpose – The purpose of this paper is to consider whether art experiences can inform service-dominant logic (SDL) discourse through an exploration of the co-production and co-creation processes of art experiences.

Design/methodology/approach – Empirical knowledge gained about art experiences is analysed to identify emergent themes about co-production and co-creation. Four modes of qualitative data collection are employed: research participant diaries, photo elicitation, in depth interviews and focus groups.

Findings – Key findings are there are three stakeholders involved in the co-creation of art experiences, which all have critical and different roles; co-creation and co-production are both temporally based and evolving and there are points where they interact and intersect; and high levels of engagement in co-production enhance individuals' contribution to the co-creation of positive value and make their participation in future co-production opportunities more likely.

Research limitations/implications – The paper is exploratory and not a general population study. The methodology and sample of participants employed do not allow for the generalisation of the findings to the broader population.

Practical implications – Organisations may benefit from devising strategies to encourage greater dialogue and connection between all stakeholders involved in co-production and co-creation. The higher the level of individuals' co-production of art experiences the greater likelihood of positive value being co-created. Furthermore, the greater the possibility of individuals engaging in other co-production experiences in the future. While individuals are attracted to co-production possibilities, there are factors that are external to an experience that can act as either barriers to or facilitators of co-production, and that consequently impact on co-creation.

Originality/value –
There is little extant research that explores the applicability of art experiences to SDL. This paper is significant in that it employs empirical research methods to develop knowledge on the topic. Furthermore, this paper is innovative in that it seeks to see whether the art experiences can inform generic marketing models, rather than whether generic marketing models can inform arts marketing.
Notes Reproduced with the specific permission of the copyright owner.
Language eng
DOI 10.1108/02634500910988672
Field of Research 160502 Arts and Cultural Policy
Socio Economic Objective 970116 Expanding Knowledge through Studies of Human Society
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2009, Emerald Group Publishing Limited
Free to Read? Yes
Persistent URL

Connect to link resolver
Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved.

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact

Version Filter Type
Citation counts: TR Web of Science Citation Count  Cited 10 times in TR Web of Science
Scopus Citation Count Cited 16 times in Scopus
Google Scholar Search Google Scholar
Access Statistics: 637 Abstract Views, 432 File Downloads  -  Detailed Statistics
Created: Fri, 27 Nov 2009, 12:36:40 EST by Katrina Fleming

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact