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Wikipedia model for collective intelligence : a review of information quality

Lichtenstein, Sharman and Parker, Craig 2009, Wikipedia model for collective intelligence : a review of information quality, International journal of knowledge and learning, vol. 5, no. 3/4, pp. 254-272.

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Title Wikipedia model for collective intelligence : a review of information quality
Author(s) Lichtenstein, Sharman
Parker, Craig
Journal name International journal of knowledge and learning
Volume number 5
Issue number 3/4
Start page 254
End page 272
Publisher Inderscience Publishers
Place of publication Olney, Ill.
Publication date 2009
ISSN 1741-1009
1741-1017
Keyword(s) wikipedia
collective intelligence
information quality
online information
internet
world wide web
citizen involvement
consensus-building
participatory knowledge-building
encyclopaedias
experts
gatekeeping
knowledge management
KM
Summary Online information seekers increasingly utilise the online encyclopaedia Wikipedia as a key reference source. Wikipedia's special feature is that it is based on the collective intelligence (CI) of lay citizens. Its consensus-building participatory knowledge-building processes replace traditional encyclopaedia processes founded on the knowledge of experts and gatekeeping practices. However there have been reports of concerns with the level of information quality provided by Wikipedia articles. This paper explores information quality for Wikipedia theoretically. First, it conceptualises the Wikipedia model of knowledge production and second, it analyses information quality for the model. Finally, the paper recommends some improvements for the model and discusses other implications for knowledge management theory and practice.
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 890302 Library and Archival Services
HERDC Research category C1 Refereed article in a scholarly journal
Copyright notice ©2009, Inderscience Enterprises Ltd.
Persistent URL http://hdl.handle.net/10536/DRO/DU:30022847

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