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Staff perceptions of the implementation of enterprise resource planning systems in three Australian universities

Fisher, Marilyn and Walker-Gibbs, Bernadette 2006, Staff perceptions of the implementation of enterprise resource planning systems in three Australian universities. In Walker-Gibbs, Bernadette and Knight, Bruce Allen (ed), Re-visioning research and knowledge for the 21st century, Post Pressed, Teneriffe, Qld., pp.139-158.

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Title Staff perceptions of the implementation of enterprise resource planning systems in three Australian universities
Author(s) Fisher, Marilyn
Walker-Gibbs, Bernadette
Title of book Re-visioning research and knowledge for the 21st century
Editor(s) Walker-Gibbs, Bernadette
Knight, Bruce Allen
Publication date 2006
Chapter number 9
Total chapters 11
Start page 139
End page 158
Total pages 20
Publisher Post Pressed
Place of Publication Teneriffe, Qld.
Keyword(s) UNIVERSITIES & colleges -- Planning
ENTERPRISE resource planning
BUSINESS planning
Summary This chapter reports a study that examined the staff perceptions of the implementation of an Enterprise Resource Planning system (ERPs) in three Australian universities. The literature on issues impacting on effective Enterprise Resource Planning (ERP) implementations identified a number of issues that translate from the corporate sector to the higher education sector and included a number that require particular focus in this sector. Case study methodology is used to examine the staff perceptions of the management of ERP implementations in three Australian universities in the process of implementing ERP systems. The study was conducted in two phases. The first phase of the study obtained data through a series of focus groups at one university and, combined with an analysis of the relevant literature served as a framework for the development of the research process in the second phase of the study. This phase involved in depth interviews with staff that enabled the researcher to undertake a more detailed exploration of the staff perceptions of influences affecting ERP system implementations at three Australian universities. This chapter reports that staff perceptions of the process of ERP implementations are central to their efficacious implementations in Australian universities. Staff perceptions demonstrate that particular consideration of organisational influences related to their context and the perceptions of the users of the systems must be factored into the planning for ERP implementations in Universities.
ISBN 9781921214059
Language eng
Field of Research 130103 Higher Education
150312 Organisational Planning and Management
HERDC Research category B1.1 Book chapter
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Document type: Book Chapter
Collections: School of Education
Higher Education Research Group
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