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Towards managing user resistance in large ICT projects

Kuruppuarachchi, P. R. 2002, Towards managing user resistance in large ICT projects, D.Technol. thesis, School of Engineering and Technology, Deakin University.

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Title Towards managing user resistance in large ICT projects
Author Kuruppuarachchi, P. R.
Institution Deakin University
School School of Engineering and Technology
Faculty Faculty of Science and Technology
Degree name D.Technol.
Date submitted 2002
Keyword(s) Organizational change
Project management
Summary The thesis examines activities undertaken in project environments to minimise subsequent user resistance to new ICT systems. A model and practitioner guidelines, integrating concepts/practices from project management; organisational/product innovation; and change management, have been developed and partially validated. These supplement the existing, widely used Project Management Body of Knowledge documentation.
Language eng
Description of original xiii, 318 leaves ; 30 cm.
Dewey Decimal Classification 658.406
Persistent URL http://hdl.handle.net/10536/DRO/DU:30026599

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