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Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model

Hossain, M. Zubair and Ferdous, Ahmed 2010, Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model, in ICKG 2010 : Empowerment through knowledge transfer and progress through knowledge sharing : Proceedings of the International Conference on Knowledge Globalization, North South University, [Dhaka, Bangladesh].

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Title Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model
Author(s) Hossain, M. Zubair
Ferdous, Ahmed
Conference name International Conference on Knowledge Globalization (2010 : Dhaka, Bangladesh)
Conference location Dhaka, Bangladesh
Conference dates 8-10 May, 2010
Title of proceedings ICKG 2010 : Empowerment through knowledge transfer and progress through knowledge sharing : Proceedings of the International Conference on Knowledge Globalization
Editor(s) [Unknown]
Publication date 2010
Conference series International Conference on Knowledge Globalization
Publisher North South University
Place of publication [Dhaka, Bangladesh]
Summary This paper explores the question or whether Call Center Operators (CCO) share information or knowledge with their clients and if their knowledge sharing behavior has any impact on the sustainability of their relationships with their clients.
ISBN 9789843316912
Language eng
Field of Research 150502 Marketing Communications
Socio Economic Objective 970114 Expanding Knowledge in Economics
HERDC Research category E1 Full written paper - refereed
HERDC collection year 2010
Persistent URL http://hdl.handle.net/10536/DRO/DU:30029508

Document type: Conference Paper
Collections: Faculty of Business and Law
School of Management and Marketing
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Created: Mon, 09 Aug 2010, 16:37:46 EST by Katrina Fleming