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The use of control systems in new product development innovation : advancing the 'help or hinder' debate

Akroyd, Chris, Narayan, Sharlene and Sridharan, V. G. 2009, The use of control systems in new product development innovation : advancing the 'help or hinder' debate, ICFAI journal of knowledge management, vol. VII, no. 5-6, pp. 70-90.

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Title The use of control systems in new product development innovation : advancing the 'help or hinder' debate
Author(s) Akroyd, Chris
Narayan, Sharlene
Sridharan, V. G.
Journal name ICFAI journal of knowledge management
Volume number VII
Issue number 5-6
Start page 70
End page 90
Publisher ICFAI University Press
Place of publication Hyderabad, India
Publication date 2009-09
ISSN 0972-9216
Summary New Product Development (NPD) innovation is a critical activity in the current economic environment. In order to manage their NPD innovation projects, firms use Management Controls Systems (MCS). However, the effect that these systems have on NPD innovation is not clear. One stream of research suggests that MCS help NPD innovation while another stream suggests MCS hinder NPD innovation. Past research has shown that the role and style of MCS used may offer explanations on why MCS can both help and hinder NPD innovation. This paper adds another explanation by examining the relationship between three models (divisional, activity/decision and conversion/response) of a commonly used MCS, known as the Stage-Gate Process1 in the NPD innovation literature, and three types of NPD innovation projects (incremental, semi-radical and radical). The insights from an ethnomethodology informed field study are used to understand how and why the firms may use a different MCS (Stage-Gate Process models) for different NPD innovation project types.
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Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 910499 Management and Productivity not elsewhere classified
HERDC Research category C3.1 Non-refereed articles in a professional journal
Copyright notice ©2009, ICFAI University Press
Free to Read? Yes
Persistent URL http://hdl.handle.net/10536/DRO/DU:30029805

Document type: Journal Article
Collections: School of Accounting, Economics and Finance
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Created: Tue, 24 Aug 2010, 13:31:50 EST by Leanne Swaneveld

Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.