'Build it, fill it and bill it' : how work in the public housing sector has changed (and stayed the same)

Chalkley, Tony 2010, 'Build it, fill it and bill it' : how work in the public housing sector has changed (and stayed the same), in ENHR 2010 : Proceedings of the 22nd International Housing Research Conference : Urban Dynamics and Housing Change : Crossing into the 2nd Decade of the 3rd Millennium., ENHR, [Instanbul, Turkey], pp. 1-18.

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Title 'Build it, fill it and bill it' : how work in the public housing sector has changed (and stayed the same)
Author(s) Chalkley, Tony
Conference name European Network for Housing Research Conference (22nd : Instanbul, Turkey)
Conference location Istanbul, Turkey
Conference dates 4-7 July 2010
Title of proceedings ENHR 2010 : Proceedings of the 22nd International Housing Research Conference : Urban Dynamics and Housing Change : Crossing into the 2nd Decade of the 3rd Millennium.
Publication date 2010
Start page 1
End page 18
Total pages 19
Publisher ENHR
Place of publication [Instanbul, Turkey]
Keyword(s) Housing work
Ethnography
Organisational change
Social change
Welfare reform
Summary This paper is an ethnographic account of how 'wicked' (i.e. entrenched and enduring) problems with the 'building, filling and billing' of public housing have shaped and influenced the work of public housing workers in Victoria, Australia. With a few exceptions, the front line work of housing staff is represented in the literature as smaller, constituent parts of some larger policy process, organisational event or procedural reform. In order to understand how housing work has been constructed over time, this paper attempts to consolidate these fragmented narratives (contained in old documents, training manuals, news articles and reports) into an historical account of 'what it was like' to work in the public/social housing sector. In this paper, I will construct this 'historical account' with the stories I gathered over twelve months of field work in three different public housing offices. In their stories, public housing workers tell me how subtle and incremental has been the change to their work, how increasingly complex are the needs of tenants and how dfficult their work has become. Their stories illustrate the complexity of undersdanding and addressing these 'wicked' housing problems when tenants change, staff change and
the public housing sector has a history of frequent 'restructuring'. This contextualisation of 'old and new stories' will allow the reader to understand how the organisational reality of present day housing work has been socially constructed ('sedimented') by generation, of workers, managers and tenants.
Language eng
Field of Research 160510 Public Policy
Socio Economic Objective 940299 Government and Politics not elsewhere classified
HERDC Research category E2 Full written paper - non-refereed / Abstract reviewed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30030943

Document type: Conference Paper
Collection: School of Communication and Creative Arts
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