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Improve construction knowledge management system by using the soft system methodology

Chan, Eric W. L. and Mills, Anthony 2008, Improve construction knowledge management system by using the soft system methodology, in ICoPM 2008 : Proceedings of the International Conference on Project Management : Achieving Excellence through Project Management, University of Malaya, Kuala Lumpur, Malaysia.

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Title Improve construction knowledge management system by using the soft system methodology
Author(s) Chan, Eric W. L.
Mills, AnthonyORCID iD for Mills, Anthony orcid.org/0000-0002-2223-1550
Conference name International Conference on Project Management (2008 : Kuala Lumpur, Malaysia)
Conference location Kuala Lumpur, Malaysia
Conference dates 17-20 Nov. 2008
Title of proceedings ICoPM 2008 : Proceedings of the International Conference on Project Management : Achieving Excellence through Project Management
Editor(s) [Unknown]
Publication date 2008
Conference series International Conference on Project Management
Publisher University of Malaya
Place of publication Kuala Lumpur, Malaysia
Keyword(s) knowledge management
project management
soft-systems-methodology (SSM)
Summary The construction industry has a poor record in the management of its knowledge and results into huge wastage of resources and detrimental effect to quality. Research has shown that data and information management system plus knowledge management are a critical part of today's project management practice for construction projects. Few people will deny that 'quality information' and 'useful knowledge' are extremely important to any decision-making. However, the current processes of handling information and knowledge in the construction industry and increasingly costly. One of the major reasons is the nature of this industry is not conducive to good knowledge management and the traditional data/information systems used in the industry has long been critisized. It is very common that information is often duplicated, inconsistent and not current. In turn, making knowledge becomes difficult to manage properly. Project managers have in the past found it very difficult to source and analyse data in order to make sound decisions. This paper is part of a doctoral research project which summarizes three exploratory surveys; namely ERP system, Partnering strategy and Leadership impact of a knowledge management system in a construction company. Those findings are described by using the Soft Systems Methodology (SSM) which later becomes the basis for actions research. SSM is useful to reveal complexities of the knowledge management situations that occur in construction industry. The first stage was to conduct interviews of the different practices in knowledge and reporting process. Then, the SSM rich picture was developed to present the problematic areas including difficulties in inputting data to enable the knowledge platform in place. The research then develops root definition and CATWOE, and a conceptual model was formed. Interviewees were conducted with structured questions to identify prioritized actions and activities that can be undertaken to improve and manage the knowledge platform.
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Language eng
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2008, University of Malaya
Persistent URL http://hdl.handle.net/10536/DRO/DU:30031924

Document type: Conference Paper
Collections: School of Architecture and Built Environment
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.