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Using a knowledge management evaluation framework for improving an ERP system - a Hong Kong construction industry case study

Chan, Eric W. L., Walker, Derek H. T. and Mills, Anthony 2006, Using a knowledge management evaluation framework for improving an ERP system - a Hong Kong construction industry case study, in KMAP 2006 : Proceedings of the 3rd Asia-Pacific International Conference on Knowledge Management, Inderscience Enterprises, Hong Kong, China.

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Title Using a knowledge management evaluation framework for improving an ERP system - a Hong Kong construction industry case study
Author(s) Chan, Eric W. L.
Walker, Derek H. T.
Mills, Anthony
Conference name Asia-Pacific International Conference on Knowledge Management (3rd : 2006 : Hong Kong, China)
Conference location Hong Kong, China
Conference dates 11-13 Dec. 2006
Title of proceedings KMAP 2006 : Proceedings of the 3rd Asia-Pacific International Conference on Knowledge Management
Editor(s) Lee, Rongbin W.B.
Edvinsson, Leif
Publication date 2006
Conference series Asia-Pacific International Conference on Knowledge Management
Publisher Inderscience Enterprises
Place of publication Hong Kong, China
Keyword(s) management
Enterprise Resources Planning (ERP) system
construction industry
project management
Summary Organisations need to rely on leadership, information support and human capital in order to ensure a knowledge advantage over their competitors. Knowledge management (KM) provides organisations with sustainable competitive advantage, because it becomes extremely difficult for an organisation to cut expenditure and increase revenue by simply reengineering its business model. Project delivery and success has been traditionally viewed and measured as management of a three-legged stool, with the legs defined as cost, schedule and quality. However, KM can be linked to success by organisations becoming more effective as well as being more efficient.

This paper uses a KM framework, the Knowledge Advantage (K-Adv), developed initially for use by construction organisations. It assesses the impact of leadership and its supporting information communication technology infrastructure on the ability of people (by effectively creating, sharing, disseminating and using knowledge) to facilitate sustainable competitive advantage.

A case study that is presented is based upon the experience of a leading construction company using an Enterprise Resources Planning (ERP) system to demonstrate the effectiveness of KM from a cost management business unit perspective. Results are evaluated using a capability maturity model (CMM) - that forms the core of the K-Adv tool - to help improve processes that meet the needs of the organisation operating in a highly dynamic business environment. The case study is part of a broader doctoral research project that uses action learning to facilitate and measure ERP improvement.
Language eng
Field of Research 120201 Building Construction Management and Project Planning
Socio Economic Objective 970112 Expanding Knowledge in Built Environment and Design
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2006, Inderscience Enterprises
Persistent URL http://hdl.handle.net/10536/DRO/DU:30031925

Document type: Conference Paper
Collections: School of Architecture and Built Environment
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Every reasonable effort has been made to ensure that permission has been obtained for items included in DRO. If you believe that your rights have been infringed by this repository, please contact drosupport@deakin.edu.au.