A typology of operational approaches for stakeholder analysis and engagement : findings from Hong Kong and Australia

Yang, Jing (Rebecca), Shen, Geoffrey Qiping, Bourne, Lynda, Ho, Christabel Man-Fong Ho and Xue, Xiaolong 2011, A typology of operational approaches for stakeholder analysis and engagement : findings from Hong Kong and Australia, Construction management and economics, vol. 29, no. 2, pp. 145-162.

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Title A typology of operational approaches for stakeholder analysis and engagement : findings from Hong Kong and Australia
Author(s) Yang, Jing (Rebecca)
Shen, Geoffrey Qiping
Bourne, Lynda
Ho, Christabel Man-Fong Ho
Xue, Xiaolong
Journal name Construction management and economics
Volume number 29
Issue number 2
Start page 145
End page 162
Total pages 18
Publisher Routledge
Place of publication London, England
Publication date 2011
ISSN 0144-6193
1466-433X
Summary Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.
Language eng
Field of Research 120199 Architecture not elsewhere classified
Socio Economic Objective 970109 Expanding Knowledge in Engineering
HERDC Research category C1 Refereed article in a scholarly journal
HERDC collection year 2011
Copyright notice ©2010, Practical PM
Persistent URL http://hdl.handle.net/10536/DRO/DU:30031936

Document type: Journal Article
Collection: School of Architecture and Built Environment
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