Exploring critical success factors for stakeholder management in construction projects

Yang, Jing, Shen, Geoffrey Qiping, Ho, Manfong, Drew, Derek S. and Chan, Albert P. C. 2009, Exploring critical success factors for stakeholder management in construction projects, Journal of civil engineering and management, vol. 15, no. 4, pp. 337-348, doi: 10.3846/1392-3730.2009.15.337-348.

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Title Exploring critical success factors for stakeholder management in construction projects
Author(s) Yang, Jing
Shen, Geoffrey Qiping
Ho, Manfong
Drew, Derek S.
Chan, Albert P. C.
Journal name Journal of civil engineering and management
Volume number 15
Issue number 4
Start page 337
End page 348
Publisher Technika (Taylor & Francis)
Place of publication Vilnius, Lithuania
Publication date 2009-12
ISSN 1392-3730
Keyword(s) critical success factors (CSFs)
stakeholder management
construction projects
rankings and groupings
Hong Kong
Summary With a focus on different aspects of stakeholder management, various sets of critical success factors (CSFs) have been suggested in the literature. It is crucial to explore the relative importance and groupings of these factors. This paper aims to identify CSFs associated with stakeholder management in construction projects, and explore their ranking and underlying relationship. 15 CSFs were identified through a literature review, and consolidated by interviews and pilot studies with professionals in construction industry. A questionnaire instrument containing these 15 CSFs was sent out to project managers in Hong Kong, and 183 completed questionnaires were retrieved. The top three ranked factors for stakeholder management were "managing stakeholders with social responsibilities", "assessing the stakeholders' needs and constraints to the project", and "communicating with stakeholders properly and frequently". Using factor analysis and considering the high importance of the factor "managing stakeholders with social responsibilities", the 15 CSFs were grouped into five dimensions namely, precondition factor, stakeholder estimation, information inputs, decision making, and sustainable support. All these five groupings and their relationship were included in a framework for successful stakeholder management in construction projects. These findings help to clarify what the high prioritized factors are, and could also be used as an assessment tool to evaluate the performance of stakeholder management and thus help to identify areas for improvement.
Language eng
DOI 10.3846/1392-3730.2009.15.337-348
Field of Research 120199 Architecture not elsewhere classified
Socio Economic Objective 970109 Expanding Knowledge in Engineering
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2009, Technika
Persistent URL http://hdl.handle.net/10536/DRO/DU:30031939

Document type: Journal Article
Collection: School of Architecture and Built Environment
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