Micro-blogging in the workplace

Lee, Chia Yao and Warren, Matthew 2010, Micro-blogging in the workplace, in Proceedings of the 8th Australian Information Security Management Conference, SECAU Security Research Centre, Perth, W.A., pp. 42-48.

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Title Micro-blogging in the workplace
Author(s) Lee, Chia Yao
Warren, Matthew
Conference name Australian Information Security Management Conference (8th : 2010 : Perth, W.A.)
Conference location Perth, W.A.
Conference dates 30 Nov. - 2 Dec. 2010
Title of proceedings Proceedings of the 8th Australian Information Security Management Conference
Editor(s) Bolan, Chris
Publication date 2010
Conference series Australian Information Security Management Conference
Start page 42
End page 48
Total pages 7
Publisher SECAU Security Research Centre
Place of publication Perth, W.A.
Keyword(s) Micro-blogs
Privacy
Confidentiality
Security
Trust
Summary Micro-blogging services such as Twitter, Yammer, Plurk and Google Buzz have generated substantial interest among members of the business community in recent years. Many CEOs, managers and front-line employees have embraced micro-blogs as a tool for interacting with colleagues, employees, customers, suppliers and investors. Micro-blogs are considered a more informal channel than emails and official websites, and thus present a different set of challenges to businesses. As a positional paper, this paper uses a case study of a bogus Twitter account to emphasise security and ethical issues relating to (i) Trust, Accuracy and Authenticity of Information, (ii) Privacy and Confidentiality, and (iii) Scams and Frauds, when micro-blogs are used in the workplace. It also highlights the potential risks businesses are exposed to if employees use micro-blogs irresponsibly. The paper contributes to practice by providing suggestions on managing security and ethical risks associated with micro-blogging in the workplace. It contributes to research by building on existing research in trust and data privacy in electronic communication.
ISBN 9780729806886
Language eng
Field of Research 080612 Interorganisational Information Systems and Web Services
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30032141

Document type: Conference Paper
Collections: Faculty of Business and Law
School of Information and Business Analytics
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