Innovation in logistic services and the new business model : a conceptual framework
Chapman, Ross L., Soosay, Claudine and Kandampully, Jay 2002, Innovation in logistic services and the new business model : a conceptual framework, Managing service quality, vol. 12, no. 6, pp. 358-371, doi: 10.1108/09604520210451849.
Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new “resources” (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new “resources” and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model
Note: This paper has also been re-published (under the same title) as follows on the request of the Editor of this Journal - International Journal of Physical Distribution & Logistics Management, (2003) Vol. 33, No. 7, pp 630-650.
Reproduced with kind permission of the copyright owner.
Field of Research
159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective
970115 Expanding Knowledge in Commerce, Management, Tourism and Services
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