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Innovation in logistic services and the new business model : a conceptual framework

Chapman, Ross L., Soosay, Claudine and Kandampully, Jay 2002, Innovation in logistic services and the new business model : a conceptual framework, Managing service quality, vol. 12, no. 6, pp. 358-371.

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Title Innovation in logistic services and the new business model : a conceptual framework
Author(s) Chapman, Ross L.
Soosay, Claudine
Kandampully, Jay
Journal name Managing service quality
Volume number 12
Issue number 6
Start page 358
End page 371
Publisher Emerald Group Publishing
Place of publication Bradford, England
Publication date 2002
ISSN 0960-4529
Keyword(s) innovation
knowledge workers
logistics
networks
service industries
technology
Summary Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new “resources” (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new “resources” and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model
Notes Note: This paper has also been re-published (under the same title) as follows on the request of the Editor of this Journal - International Journal of Physical Distribution & Logistics Management, (2003) Vol. 33, No. 7, pp 630-650.

Reproduced with kind permission of the copyright owner.
Language eng
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2002, MCB UP
Persistent URL http://hdl.handle.net/10536/DRO/DU:30032488

Document type: Journal Article
Collections: Deakin Graduate School of Business
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