Process improvement and ICTs in Australian SMEs: a selection and implementation framework

Nousala, Susu, Ifandoudas, Panayiotis, Terziovski, Milé and Chapman, Ross 2008, Process improvement and ICTs in Australian SMEs: a selection and implementation framework, Production planning and control, vol. 19, no. 8, pp. 735-753, doi: 10.1080/09537280802476169.

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Title Process improvement and ICTs in Australian SMEs: a selection and implementation framework
Author(s) Nousala, Susu
Ifandoudas, Panayiotis
Terziovski, Milé
Chapman, Ross
Journal name Production planning and control
Volume number 19
Issue number 8
Start page 735
End page 753
Publisher Taylor & Francis
Place of publication London, England
Publication date 2008
ISSN 0953-7287
Keyword(s) process improvement
case studies
Summary This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a number of possible tools were initially developed to support firm-based self-diagnostic exercises. Research outcomes from a joint European–Australian research project were regionalised for Australian conditions through collaborative product development with a number of Australian SME manufacturing firms. This article reports on the pilot implementations and the outcomes achieved with these Australian SMEs. These implementations have shown successful outcomes for the trial SME participants and have led to the creation of an online self-assessment tool to allow wider access by interested SMEs
Language eng
DOI 10.1080/09537280802476169
Field of Research 159999 Commerce, Management, Tourism and Services not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category C1.1 Refereed article in a scholarly journal
Copyright notice ©2008, Taylor & Francis
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Document type: Journal Article
Collection: Deakin Graduate School of Business
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