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Service innovation in Australia : a preliminary exploration of the Cinderella sector

Couchman, Paul K. 2008, Service innovation in Australia : a preliminary exploration of the Cinderella sector, in ANZAM 2008 : Managing in the Pacific century, Promaco Conventions, [Canning Bridge, W.A.], pp. 1-22.

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Title Service innovation in Australia : a preliminary exploration of the Cinderella sector
Author(s) Couchman, Paul K.
Conference name Australian and New Zealand Academy of Management Conference (22nd : 2008 : Auckland, New Zealand)
Conference location Auckland, New Zealand
Conference dates 2-5 Dec. 2008
Title of proceedings ANZAM 2008 : Managing in the Pacific century
Editor(s) Kennedy, Jessica
Di Milia, Lee
Publication date 2008
Conference series Australian and New Zealand Academy of Management Conference
Start page 1
End page 22
Total pages 22
Publisher Promaco Conventions
Place of publication [Canning Bridge, W.A.]
Keyword(s) service industries
innovation
services
R&D
Summary Service innovation is of increasing importance in the Australian economy, yet it remains a largely neglected area of study. Recent studies overseas have shown that services are becoming more engaged with innovation, and that service innovation is complex and multi-dimensional. Official R&D and business innovation statistics in Australia are examined, and they reveal that service providers across all service industries in Australia are performing R&D and are actively innovating, a finding that is consonant with the overseas studies. However, innovation performance varies across and within service industries, reflecting differences in the nature and structure of those industries. A clear need for further research is identified, both to provide a clearer understanding of the nature of service innovation and to provide a basis for practical recommendations.
Notes Reproduced with the kind permission of the copyright owner.
ISBN 1921047348
9781921047343
Language eng
Field of Research 150399 Business and Management not elsewhere classified
Socio Economic Objective 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2008, ANZAM
Persistent URL http://hdl.handle.net/10536/DRO/DU:30034940

Document type: Conference Paper
Collections: School of Management and Marketing
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