Optimising e-mail communication : the impact of seminar-and computer-based training Jackson, Thomas W. and Lichtenstein, Sharman 2011, Optimising e-mail communication : the impact of seminar-and computer-based training, International journal of internet and enterprise management, vol. 7, no. 2, pp. 197-216. Attached Files Name Description MIMEType Size Downloads Title Optimising e-mail communication : the impact of seminar-and computer-based training Author(s) Jackson, Thomas W. Lichtenstein, Sharman Journal name International journal of internet and enterprise management Volume number 7 Issue number 2 Start page 197 End page 216 Total pages 20 Publisher Inderscience Place of publication Olney, England Publication date 2011 ISSN 1476-1300 1741-5330 Keyword(s) e-mail communications SBT seminar-based training CBT computer-based training workplace communication email costs emails employee effectiveness employee efficiency email defects United Kingdom Summary Employees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importance of identifying e-mail defects and the effectiveness of training employees in efficient use of e-mail at four UK organisations, using Seminar-Based Training (SBT) and Computer-Based Training (CBT) delivery modes. The findings suggest that SBT has a diminishing impact over a very short period of time, but a combined approach of SBT and CBT is more effective and provides better results. Language eng Field of Research 080609 Information Systems Management Socio Economic Objective 890399 Information Services not elsewhere classified HERDC Research category C1 Refereed article in a scholarly journal Copyright notice ©2011, Inderscience Enterprises Ltd. Persistent URL http://hdl.handle.net/10536/DRO/DU:30036180 Document type: Journal Article Collections: Faculty of Arts and Education Faculty of Business and Law School of Information and Business Analytics Higher Education Research Group   Unless expressly stated otherwise, the copyright for items in DRO is owned by the author, with all rights reserved. Versions Version Filter Type Tue, 09 Aug 2011, 15:37:20 EST Wed, 10 Aug 2011, 13:36:47 EST Thu, 11 Aug 2011, 12:04:07 EST Fri, 27 Jan 2012, 10:14:55 EST Fri, 27 Jan 2012, 10:16:59 EST Wed, 10 Oct 2012, 11:27:56 EST Tue, 04 Jun 2013, 14:10:05 EST Filtered Full Citation counts:   Cited 0 times in TR Web of Science Cited 0 times in Scopus Search Google Scholar Access Statistics: 304 Abstract Views, 1 File Downloads  -  Detailed Statistics Created: Tue, 09 Aug 2011, 15:37:09 EST by Katrina Fleming

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