Key challenges for delivering web-based IT support services : the provider perspective

Cooper, Vanessa, Lichtenstein, Sharman and Smith, Ross 2011, Key challenges for delivering web-based IT support services : the provider perspective, in Developing technologies in E-Services, self-services and mobile communication new concepts, Information Science Reference, Hershey Pa., pp.30-50.

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Title Key challenges for delivering web-based IT support services : the provider perspective
Author(s) Cooper, Vanessa
Lichtenstein, Sharman
Smith, Ross
Title of book Developing technologies in E-Services, self-services and mobile communication new concepts
Editor(s) Scupola, Ada
Publication date 2011
Series 1609606078
Chapter number 3
Total chapters 5
Start page 30
End page 50
Total pages 21
Publisher Information Science Reference
Place of Publication Hershey Pa.
ISBN 9781609606077
1609606078
Language eng
Field of Research 080609 Information Systems Management
Socio Economic Objective 890399 Information Services not elsewhere classified
HERDC Research category B1 Book chapter
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036181

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