Supporting knowledge strategy in consulting organizations : codification, personalization or both

Venkitachalam, Krishna, Scheepers, Rens and Gibbs, Martin 2003, Supporting knowledge strategy in consulting organizations : codification, personalization or both, in Proceedings of the 7th Pacific Asia Conference on Information Systems, 10-13 July 2003, Adelaide, South Australia, PACIS, Adelaide, S. Aust., pp. 1234-1246.

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Title Supporting knowledge strategy in consulting organizations : codification, personalization or both
Author(s) Venkitachalam, Krishna
Scheepers, Rens
Gibbs, Martin
Conference name Pacific Asia Conference on Information Systems (7th : 2003 : Adelaide, S. Aust.)
Conference location Adelaide, S. Aust.
Conference dates 10-13 Jul. 2003
Title of proceedings Proceedings of the 7th Pacific Asia Conference on Information Systems, 10-13 July 2003, Adelaide, South Australia
Editor(s) [Unknown]
Publication date 2003
Conference series Pacific Asia Conference on Information Systems
Start page 1234
End page 1246
Total pages 13
Publisher PACIS
Place of publication Adelaide, S. Aust.
Keyword(s) knowledge strategy
codification
personalization
opportunity cost
consulting
information infrastructure
Summary This paper reports on results from an ongoing study of the information infrastructure support for organizational knowledge strategy. We assess the applicability and predictions of the widely cited model of Hansen, Nohria and Tierney’s on knowledge strategy and infrastructure support. We do so by means of two case studies that we conducted in the consulting sector. Our findings indicate support for the Hansen et al.’s model as each of the organizations has predominately pursued a knowledge strategy consistent with the model’s predictions. However, we also find that in so doing, organizations can incur significant opportunity costs if either a codification or a personalization knowledge strategy is allowed to predominate to such an extent that it crowds-out the alternative knowledge strategy.
ISBN 9780868039947
0868039942
Language eng
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1.1 Full written paper - refereed
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036291

Document type: Conference Paper
Collection: School of Information and Business Analytics
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