Conceptualizing user satisfaction in the ubiquitous computing era

Sullivan, Joanne, Scheepers, Rens and Middleton, Catherine 2009, Conceptualizing user satisfaction in the ubiquitous computing era, in Doing IT research that matters; ICIS 30th International Conference on Information Systems, Association for Information Systems, Phoenix, Ariz..

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Title Conceptualizing user satisfaction in the ubiquitous computing era
Author(s) Sullivan, Joanne
Scheepers, RensORCID iD for Scheepers, Rens
Middleton, Catherine
Conference name International Conference on Information Systems (30th : 2009 : Phoenix, Ariz.)
Conference location Phoenix, Ariz.
Conference dates 15-18 Dec. 2009
Title of proceedings Doing IT research that matters; ICIS 30th International Conference on Information Systems
Editor(s) [Unknown]
Publication date 2009
Conference series International Conference on Information Systems
Publisher Association for Information Systems
Place of publication Phoenix, Ariz.
Keyword(s) user satisfaction
ubiquitous mobile technology
ubiquitous content provision
information system evaluation
quality of life
Summary In this research-in-progress paper we argue that technology in the ubiquitous computing era offers experiences to users that extend well beyond the functional, practical applications offered in the world of work. In this era a realm of engagement is opening up to the individual that transcends the utilitarian, to encompass hedonic and social existence. Our central argument, therefore, is that user satisfaction is a notion which must extend to encompass rich, holistic human experience involving complex and fleeting interactions, driven by highly personal circumstances. We argue that the expectations, requirements and value perceptions of individuals in this dynamic context may only be anticipated and understood if situational factors (such as location, time, context, history-of-use) and quality of life factors (such as life stage, mobility, health, income, background, education) are taken into account. We identify the fundamental differences in key characteristics of user satisfaction between the traditional and ubiquitous computing environments and provide details about our own research approach, in which we are exploring ubiquitous content provision from the perspective of content providers.
Language eng
Field of Research 080699 Information Systems not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2009, AIS
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Document type: Conference Paper
Collection: School of Information and Business Analytics
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