Distributed cognition and IT support for knowledge work in breakdowns : match or mismatch?

Bosua, Rachelle, Scheepers, Rens and Lakomski, Gabriele 2004, Distributed cognition and IT support for knowledge work in breakdowns : match or mismatch?, in Proceedings of the Australasian Conference on Information Systems : 15th annual ACIS Conference, Hobart, Tasmania, December 1-3, 2004, ACIS, [Hobart, Tas.].

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Title Distributed cognition and IT support for knowledge work in breakdowns : match or mismatch?
Author(s) Bosua, Rachelle
Scheepers, Rens
Lakomski, Gabriele
Conference name Australasian Conference on Information Systems (15th : 2004 : Hobart, Tas.)
Conference location Hobart, Tas.
Conference dates 1-3 Dec, 2004
Title of proceedings Proceedings of the Australasian Conference on Information Systems : 15th annual ACIS Conference, Hobart, Tasmania, December 1-3, 2004
Editor(s) Elliot, S.
Williams, M.-A.
Williams, S.
Pollard, C.
Publication date 2004
Conference series Australasian Conference on Information Systems
Total pages 11
Publisher ACIS
Place of publication [Hobart, Tas.]
Keyword(s) breakdowns
distributed cognition
knowledge exchange
knowledge work
Summary Knowledge is instrumental in organisational problem solving and is embedded in organisational processes and routines. We explore the application of IT in breakdowns (forms of interruptions from normal organisational work routines) and illustrate the application of distributed cognition theory (DCT) as a useful lens to explain the exchange of knowledge in breakdowns. DCT also allows for a rich analysis of the role that information technology (IT) can play to foster knowledge exchange in breakdown situations. We use two cases to illustrate that DCT is useful in identifying the matches and mismatches in IT support for exchanging knowledge in breakdowns.
ISBN 9781864876949
1864876948
Language eng
Field of Research 089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective 970108 Expanding Knowledge in the Information and Computing Sciences
HERDC Research category E1.1 Full written paper - refereed
Copyright notice ©2004, Rachelle Bosua, Rens Scheepers and Gabriele Lakomski
Persistent URL http://hdl.handle.net/10536/DRO/DU:30036320

Document type: Conference Paper
Collection: School of Information and Business Analytics
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