Distributed cognition and IT support for knowledge work in breakdowns : match or mismatch?
Bosua, Rachelle, Scheepers, Rens and Lakomski, Gabriele 2004, Distributed cognition and IT support for knowledge work in breakdowns : match or mismatch?, in Proceedings of the Australasian Conference on Information Systems : 15th annual ACIS Conference, Hobart, Tasmania, December 1-3, 2004, ACIS, [Hobart, Tas.].
Knowledge is instrumental in organisational problem solving and is embedded in organisational processes and routines. We explore the application of IT in breakdowns (forms of interruptions from normal organisational work routines) and illustrate the application of distributed cognition theory (DCT) as a useful lens to explain the exchange of knowledge in breakdowns. DCT also allows for a rich analysis of the role that information technology (IT) can play to foster knowledge exchange in breakdown situations. We use two cases to illustrate that DCT is useful in identifying the matches and mismatches in IT support for exchanging knowledge in breakdowns.
Field of Research
089999 Information and Computing Sciences not elsewhere classified
Socio Economic Objective
970108 Expanding Knowledge in the Information and Computing Sciences